The rules in plain text.

Article 1 — Definitions

• Fiksit: Fiksit BV (in formation), [to be completed after notarial deed, July 2026], Belgium, KBO [to be completed after notarial deed], operator of the Fiksit app and website fiksit.app.
• Platform: the Fiksit app (iOS, Android, web) and website fiksit.app.
• Customer: an adult natural person who requests a service via the Platform.
• Helper: an adult natural person who offers services via the Platform under the applicable Belgian tax regime (pilot: miscellaneous income art. 90 Income Tax Code '92; after recognition: collaborative economy regime art. 90, 1°ter ITC '92).
• Booking: a service request placed by the Customer on the Platform.
• Job: the execution of a Booking by a Helper.
• Fee: total amount paid by the Customer: hourly rate × time + service fee + VAT.

Article 2 — Scope

These terms apply to any use of the Platform as Customer. By creating an account you accept these terms. Supplementary regulations (Privacy Policy, Cookie Policy, Helper T&C) form an integral part of this agreement.

Fiksit may amend these terms. Material amendments are communicated at least 30 days in advance via e-mail or in-app. Continued use after entry into force constitutes acceptance.

Article 3 — Role of Fiksit

Fiksit is an intermediation platform. We connect Customers and Helpers, facilitate payment and provide customer support. Fiksit is not the employer of Helpers and is not a party to the agreement between Customer and Helper.

The actual service (cleaning, gardening, moving) is delivered by the Helper as an independent service provider. During the pilot phase, the Helper operates under the Belgian tax regime of miscellaneous income (art. 90 ITC '92); after Fiksit's recognition as a collaborative economy platform, we will switch to the collaborative economy regime (art. 90, 1°ter ITC '92).

Article 4 — Account

4.1 Registration

You are required to provide truthful information at registration. You are responsible for keeping your password confidential. An account is strictly personal and non-transferable.

4.2 Requirements

• At least 18 years old
• Valid e-mail address
• Capacity to act legally
• Not previously permanently suspended from the Platform

4.3 Suspension or deletion

Fiksit may suspend or delete your account in case of:

• Breach of these terms
• Fraudulent or deceptive behaviour
• Repeated no-shows
• Threatening or abusive behaviour towards Helpers or staff
• Suspicion of money laundering or identity fraud

Article 5 — Bookings

5.1 Placing a booking

A booking is binding upon receipt of payment confirmation. You receive an authorisation for the estimated amount on your card. If no helper match is found within 2 hours before the scheduled time, the booking is automatically cancelled and the authorisation released.

5.2 Booking conditions

• The address must be within our active service zone (Brussels + Flemish Periphery).
• The scheduled time must be at least 2 hours in the future.
• Minimum billable duration per booking: 1 hour (matches platform configuration). Shorter than 1h → full hourly rate applied.
• You provide accurate address and service information.

5.3 Pricing structure (pilot 2026-2027)

During the pilot phase, Fiksit operates with a transparent, simple pricing structure:

• Helper hourly rate (transparently visible):
  • Cleaning: €14/h
  • Garden: €15/h
  • Moving: €16/h
• Fiksit starting fee: €2.99 one-off per booking — covers Platform operating costs (matching, payment processing, insurance)
• VAT: 0% during pilot phase (small business exemption up to €25,000 turnover/year)
• No hidden costs: the amount on the confirmation page is the maximum you will pay

The final debit occurs after the job based on actual time, but never above the authorised amount.

5.4 Future price changes (from 2028 or upon exceeding the small business ceiling)

Once Fiksit exceeds the small business ceiling (€25,000 turnover/year) or from 2028 (whichever comes first), Fiksit introduces:

• A percentage commission of initially 10% on the helper hourly rate
• 21% VAT on the platform fee (helper compensation remains VAT-exempt under collaborative economy status)

Customers are informed at least 60 days in advance via app notification and e-mail. Already confirmed bookings are honoured at the old price.

Article 6 — Payments

6.1 Payment methods

Payments are processed via Stripe Payments Europe (Ireland). Accepted: bank card (Bancontact, Visa, Mastercard, Apple Pay, Google Pay). Cash payment is expressly prohibited — all transactions must go through the Platform.

6.2 Authorisation + capture

• At booking: the estimated amount is reserved on your card (authorisation, no debit).
• After completed job: the actual amount is debited (capture).
• Difference: released within 5-7 business days.

6.3 Off-platform payments prohibited

It is strictly prohibited to pay a Helper directly (cash, transfer, other apps) for services booked via Fiksit. If detected: permanent suspension of both Customer and Helper, and referral to competent authorities in case of undeclared work.

Article 7 — Cancellation and rescheduling

7.1 Cancellation by the Customer

7.2 Cancellation by the Helper

On Helper cancellation less than 4h before scheduled time: Fiksit automatically seeks a replacement. If that fails, you receive a discount (10%) on a next booking as compensation.

7.3 Rescheduling

Up to 24h before scheduled time you can reschedule for free. After that the cancellation policy applies.

Article 8 — Job execution

8.1 Helper arrival

The Helper checks in on arrival (GPS confirmation). On delay over 30 min without notice, the job is automatically marked as no-show and the Helper risks sanctions.

8.2 Pre/post photos

The Helper takes before-and-after photos as proof of execution. These photos are kept for 90 days. In case of dispute these photos are binding evidence.

8.3 Your presence

You do not need to be present during the job — you can leave keys in a lockbox and give instructions in the chat. You remain however responsible for access to your home.

8.4 Completion

After the job you have a 48h dispute window to raise objections. No objection = automatic confirmation and Helper payout.

8.5 Prohibited tasks (No-Go List)

The following tasks are out of scope of the Fiksit platform and may never be booked or requested from a Helper:

If you ask a Helper to perform a prohibited task, the Helper has the right — and duty — to immediately stop the assignment via the app. You will receive no refund for the part already worked in that case. Repeated occurrences: suspension or permanent exclusion of your account.

Article 9 — Reviews

After each completed job you can leave a review (1-5 stars) + text. Reviews must be sincere and factual. Fiksit may remove reviews that are discriminatory, abusive, defamatory or irrelevant.

Article 10 — Insurance

Fiksit has a collective liability + execution damages policy with Ethias. It covers:

• Material damage caused by the Helper during the job (deductible: €250)
• Bodily injury of the Helper during the job (medical costs)

What is NOT covered:

• Pre-existing damage before the job
• Consequential damage
• Theft without forced entry
• Intentional damage

For claims: notify within 48h via info@fiksit.app with photos and description.

Article 11 — Liability of Fiksit

Fiksit acts only as an intermediary and is not liable for:

• The quality of the work delivered by the Helper
• Damage caused by the Helper (see art. 10 for insurance)
• Interruptions or bugs of the Platform (maintenance disclaimer)
• Loss of data beyond our control

Our liability is in any case limited to the amount of the specific booking, with an absolute maximum of €500 per incident.

Nothing in these terms limits our liability for:

• Fraud or gross negligence
• Bodily injury caused by our fault
• What the law does not allow to be excluded

Article 12 — Prohibition of misuse

It is prohibited to:

• Approach the Helper directly to circumvent Fiksit
• Collect or transmit personal data of Helpers
• Use the Platform for illegal activities
• Deploy automated scrapers, bots or crawlers
• Reverse-engineer the source code or API without authorisation
• Threaten, intimidate or discriminate against others

In case of breach: suspension, right to damages and criminal complaint if appropriate.

Article 13 — Complaints and disputes

13.1 First contact

Send complaints to info@fiksit.app. We reply within 5 business days.

13.2 Mediation

If no solution: mediation via the Federal Consumer Ombudsman Service.

13.3 Court

For continued dispute: the courts of the Brussels district have exclusive jurisdiction. Belgian law applies.

Article 14 — Right of withdrawal

In accordance with art. VI.53 5° of the Economic Code, no right of withdrawal applies to services that the Customer has expressly requested for a specific date/time (such as a booking at a fixed time).

For registration as Customer (creating an account without immediate booking) the standard 14-day right of withdrawal applies.

Article 15 — Final provisions

15.1 Nullity

If a provision of these terms is null, the other provisions remain in full force.

15.2 No waiver

The non-exercise of a right by Fiksit does not mean waiver.

15.3 Transfer

Fiksit may transfer these terms to a legal successor (e.g. on acquisition). You will be informed at least 30 days in advance.

15.4 Languages

These terms are drafted in Dutch. Translations (French, English) are available but in case of conflict the Dutch version prevails.

15.5 Contact

Fiksit BV (in formation) [to be completed after notarial deed, July 2026] VAT: BE [to be completed after notarial deed] E-mail: info@fiksit.app

Version history

• v1.0 (11 May 2026): first version, drafted by Sam Knaepen