Article 1 — Definitions
- Fiksit: SAMABRO BV (trading as Fiksit), 1602 Sint-Pieters-Leeuw (Vlezenbeek), Belgium, enterprise number BE 1039.643.822, operator of the Fiksit app and website fiksit.app.
- Platform: the Fiksit app (iOS, Android, web) and website fiksit.app.
- Customer: an adult natural person who requests a service via the Platform.
- Helper: an adult natural person who offers services via the Platform under the Belgian collaborative economy status (art. 90, 1°bis ITC 92 and RD 12 January 2017).
- Booking: a service request placed by the Customer on the Platform.
- Job: the execution of a Booking by a Helper.
- Fee: total amount paid by the Customer: hourly rate × time + service fee + VAT.
Article 2 — Scope
These terms apply to any use of the Platform as Customer. By creating an account you accept these terms. Supplementary regulations (Privacy Policy, Cookie Policy, Helper T&C) form an integral part of this agreement.
Fiksit may amend these terms. Material amendments are communicated at least 30 days in advance via e-mail or in-app. Continued use after entry into force constitutes acceptance.
Article 3 — Role of Fiksit
Fiksit is an intermediation platform. We connect Customers and Helpers, facilitate payment and provide customer support. Fiksit is not the employer of Helpers and is not a party to the agreement between Customer and Helper.
The actual service (assembly, small repairs, garden maintenance, lifting & moving help, ironing & folding) is delivered by the Helper as an independent service provider. Fiksit only launches once recognised as a collaborative economy platform by the Belgian tax authority (FOD Financiën); the Helper then works under the collaborative economy status (10.7% withholding at source, form 281.29, ceiling €7,890 in 2026, legal basis art. 90, 1°bis ITC 92 and RD 12 January 2017). Until that recognition, there are no paid bookings.
Article 4 — Account
4.1 Registration
You are required to provide truthful information at registration. You are responsible for keeping your password confidential. An account is strictly personal and non-transferable.
4.2 Requirements
- At least 18 years old
- Valid e-mail address
- Capacity to act legally
- Not previously permanently suspended from the Platform
4.3 Suspension or deletion
Fiksit may suspend or delete your account in case of:
- Breach of these terms
- Fraudulent or deceptive behaviour
- Repeated no-shows
- Threatening or abusive behaviour towards Helpers or staff
- Suspicion of money laundering or identity fraud
Article 5 — Bookings
5.1 Placing a booking
A booking is binding upon receipt of payment confirmation. You receive an authorisation for the estimated amount on your card. If no helper match is found within 2 hours before the scheduled time, the booking is automatically cancelled and the authorisation released.
5.2 Booking conditions
- The address must be within our active service zone (Brussels + Flemish Periphery).
- The scheduled time must be at least 2 hours in the future.
- Minimum billable duration per booking: 1 hour (matches platform configuration). Shorter than 1h → full hourly rate applied.
- You provide accurate address and service information.
5.3 Price
- The fikser's rate. Every fikser sets their own hourly rate per service. Fiksit suggests a range but does not impose a price.
- Fiksit service fee. On top of the fikser's pay you pay a service fee: a starting fee of €2.99 per booking plus 10% of the fikser's pay. The starting fee may be lower in some cases. The amount that applies is always shown before you confirm. Fiksit deducts nothing from the fikser's pay.
- VAT. As long as Fiksit falls under the small business exemption scheme, no VAT is charged on the service fee. The fikser's pay falls under the sharing economy scheme and is not subject to VAT.
- Reserved upfront. Before you confirm, you see your fikser's rate, the service fee and the amount we reserve on your card. That amount is based on the estimated duration of the job.
- Settled on the actual duration. After the job we settle on the time actually worked, at your fikser's rate, with a minimum of 1 hour. If the job takes longer than estimated, the fikser asks for extra time through the app. It is only added with your explicit approval.
5.4 Changes to the service fee
Fiksit may change the service fee. You will be notified at least 60 days in advance through the app and by email. Bookings you have already confirmed keep the old price.
Article 6 — Payments
6.1 Payment methods
Payments are processed via Stripe Payments Europe (Ireland). Accepted: bank card (Bancontact, Visa, Mastercard, Apple Pay, Google Pay). Cash payment is expressly prohibited — all transactions must go through the Platform.
6.2 Authorisation + capture
- At booking: the estimated amount is reserved on your card (authorisation, no debit).
- After completed job: the actual amount is debited (capture).
- Difference: released within 5-7 business days.
6.3 Off-platform payments prohibited
It is strictly prohibited to pay a Helper directly (cash, transfer, other apps) for services booked via Fiksit. If detected: permanent suspension of both Customer and Helper, and referral to competent authorities in case of undeclared work.
Article 7 — Cancellation and rescheduling
7.1 Cancellation by the Customer
| When | Cost |
|---|---|
| More than 24h before the agreed time | Free, full refund |
| Between 24h and 12h before | 25% of the estimated amount |
| Less than 12h before, a Helper has already been assigned | 50% of the estimated amount |
| Less than 12h before, no Helper has been found yet | Free |
| You are not there when the Helper arrives (no-show) | 50% of the estimated amount |
A no-show only counts if the Helper has checked in at the address, has waited there for 15 minutes and has tried to reach you through the app.
The cancellation fee and the no-show fee go to the Helper. Fiksit keeps 10% of it.
If you disagree with a no-show fee, you can dispute it within 3 days via Help & support in the app (see art. 13).
7.2 Cancellation by the Helper
On Helper cancellation less than 4h before scheduled time: Fiksit automatically seeks a replacement. If that fails, you receive a discount (10%) on a next booking as compensation.
7.3 Rescheduling
Up to 24h before scheduled time you can reschedule for free. After that the cancellation policy applies.
Article 8 — Job execution
8.1 Helper arrival
The Helper checks in on arrival (GPS confirmation). On delay over 30 min without notice, the job is marked as a no-show by the Helper. Whether a sanction follows is always decided by a Fiksit employee.
8.2 Pre/post photos
The Helper takes before-and-after photos as proof of execution. These photos are kept for 90 days. In case of dispute these photos are binding evidence.
8.3 Your presence
You do not need to be present during the job — you can leave keys in a lockbox and give instructions in the chat. You remain however responsible for access to your home.
8.4 Completion
After the job you have 3 days to confirm that everything is in order or to report a problem through the app. If you do nothing, the job is automatically confirmed after 3 days and the Helper is paid. For damage you have 10 working days (see art. 10).
8.5 Prohibited tasks (No-Go List)
The following tasks are out of scope of the Fiksit platform and may never be booked or requested from a Helper:
| Category | Examples |
|---|---|
| Medical / personal care | Medication management or administration, intimate hygiene, person transfers, physical care tasks |
| Working at height | Roofs, ladders higher than 2 metres |
| Dangerous machinery | Chainsaw, angle grinder, scissor lift, arc cutter |
| Hazardous chemicals | Undiluted bleach, solvents, pesticides — unless explicit written instruction AND Helper has personal protective equipment |
| Recognised expertise required | Electrical work on fixed installations, plumbing on main system, other legally recognised trades |
| Professional scale | Full moves requiring specialised equipment, complex furniture assembly |
| Personal safety Helper at risk | E.g. working in structurally unsafe situations |
If you ask a Helper to perform a prohibited task, the Helper has the right — and duty — to immediately stop the assignment via the app. You will receive no refund for the part already worked in that case. Repeated occurrences: suspension or permanent exclusion of your account.
Article 9 — Reviews
After each completed job you can leave a review (1-5 stars) + text. Reviews must be sincere and factual. Fiksit may remove reviews that are discriminatory, abusive, defamatory or irrelevant.
Article 10 — Insurance
Fiksit takes out a collective insurance policy with AG Insurance, through the broker Fidins. The policy starts when the recognition of Fiksit as a sharing economy platform by the FPS Finance is published. There are no paid bookings before that date.
What is covered, and the deductibles
| Cover | Deductible |
|---|---|
| Civil liability of the Helper during the job | €1,000 fixed per claim |
| Damage to the object being worked on, including damage that only becomes visible later | 10% of the damage, minimum €350, maximum €1,250 |
| Bodily injury of the Helper during the job | Medical costs, deductible €150 |
What is not covered
- Poorly executed work. That is a dispute, not a damage claim (see art. 13).
- Purely aesthetic damage
- Damage that already existed before the job
- Intentional damage
- Jobs or payments outside the Platform
Reporting damage. Report damage within 10 working days after the job via Help & support in the app, with photos, a description and a quote or estimate of the repair cost. If that does not work in the app, email info@fiksit.app.
What happens next. If the damage is covered and higher than the deductible, Fiksit files the claim with the insurer, which decides. Damage below the deductible or outside the cover is settled between you and the Helper. Fiksit is not a party to that settlement, does not compensate that damage and does not decide who is liable. The Helper's family liability insurance may cover such damage. The procedure of art. 13 applies to disputes about the price or the execution of the job, not to compensation for damage.
Article 11 — Liability of Fiksit
Fiksit acts only as an intermediary and is not liable for:
- The quality of the work delivered by the Helper
- Damage caused by the Helper (see art. 10 for insurance)
- Interruptions or bugs of the Platform (maintenance disclaimer)
- Loss of data beyond our control
Our liability is in any case limited to the amount of the specific booking, with an absolute maximum of €500 per incident.
Nothing in these terms limits our liability for:
- Fraud or gross negligence
- Bodily injury caused by our fault
- What the law does not allow to be excluded
Article 12 — Prohibition of misuse
It is prohibited to:
- Approach the Helper directly to circumvent Fiksit
- Collect or transmit personal data of Helpers
- Use the Platform for illegal activities
- Deploy automated scrapers, bots or crawlers
- Reverse-engineer the source code or API without authorisation
- Threaten, intimidate or discriminate against others
In case of breach: suspension, right to damages and criminal complaint if appropriate.
Article 13 — Complaints and disputes
13.1 Reporting a problem
Report a problem via Help & support in the app, on the booking concerned, within 3 days after the job. For damage you have 10 working days (see art. 10). You can also email info@fiksit.app.
13.2 How we resolve it
- First between you. The Helper receives your report and can respond within 24 hours or propose a solution, for example coming back to fix it or a partial refund. An agreement between you is carried out automatically.
- Fiksit decides if there is no agreement. A Fiksit employee decides no later than 7 days after your report and explains why.
- Default outcome. If nothing has been decided after 7 days, the Helper is paid for the measured hours. If the Helper never checked in, you get everything back.
The Fiksit assistant is an AI. It helps you and the Helper make the report clear and find a solution. If you ask for a person, a Fiksit employee takes over. The assistant never decides about money or about your account.
13.3 Mediation
If you cannot find a solution with Fiksit, you can contact the Federal Consumer Ombudsman Service.
13.4 Court
For continued dispute: the courts of the Brussels district have exclusive jurisdiction. Belgian law applies.
Article 14 — Right of withdrawal
In accordance with art. VI.53 5° of the Economic Code, no right of withdrawal applies to services that the Customer has expressly requested for a specific date/time (such as a booking at a fixed time).
For registration as Customer (creating an account without immediate booking) the standard 14-day right of withdrawal applies.
Article 15 — Final provisions
15.1 Nullity
If a provision of these terms is null, the other provisions remain in full force.
15.2 No waiver
The non-exercise of a right by Fiksit does not mean waiver.
15.3 Transfer
Fiksit may transfer these terms to a legal successor (e.g. on acquisition). You will be informed at least 30 days in advance.
15.4 Languages
These terms are drafted in Dutch. Translations (French, English) are available but in case of conflict the Dutch version prevails.
15.5 Contact
SAMABRO BV (trading as Fiksit) 1602 Sint-Pieters-Leeuw (Vlezenbeek), Belgium Enterprise number / VAT: BE 1039.643.822 E-mail: info@fiksit.app
Version history
- v1.0 (11 May 2026): first version, drafted by Sam Knaepen
- v1.1 (22 September 2026): cancellation, completion, insurance and disputes aligned with Help & support in the app
- v1.2 (13 October 2026): damage below the deductible or outside the cover is settled between the parties, Fiksit does not intervene